An Enterprise-Class Phone System without Enterprise Complexity

Kerio Operator is a standards-based VoIP system that replaces your traditional PBX. Designed specifically for small and mid-sized businesses, it saves you money and administration time while offering your users powerful capabilities.

You get the advanced call handling and routing typically associated with high-end phone systems, including:

  • Auto attendant
  • Call queues
  • Conference calling
  • Call forwarding, pickup, parking, and recording
  • Click to Call
  • Fax support
  • Paging
  • and CRM integration
  • Voicemail to email
  • And more
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Kerio Operator Features


  • Built on the Asterisk industry standard platform but with an easy web-based interface
  • Real-time reports on system health, in-progress calls, conference calls  and call queues
  • Auto-provisioning and auto-configuration when a new phone is plugged in
  • Auto-detection, configuration and extension number provisioning that works for Kerio-supported SIP phones
  • Built-In DHCP that auto-assigns IP addresses to VoIP devices
  • Remote performance and status monitoring via SNMP
  • The ability to archive recorded calls to an FTP server or
  • Automatic back up of system configuration, logs, certificates, license, call history, recorded calls, voicemail and custom files to FTP or

User Productivity

  • Salesforce-phone system integration with click-to-dial and call logging
  • AMI (Asterisk Manager Interface) Integration with other CRM systems
  • Voicemail to email via .wav files sent to user email addresses
  • The ability to set up extensions and access rules for large or frequent conference calls
  • Dynamic voice conferences let users create conference calls on the fly without predefined conference codes and PINs
  • Support for fax-to-email, PDF-to-fax and T.38 fax machines
  • The ability to dial a desktop phone, access voicemail, configure phone options and view  call history from the Kerio Operator client
  • Directory search that enables users to look up colleagues’ extensions from their phones
  • Call recording that records incoming and outgoing conversations on individual and conference extensions, call queues, ring groups and paging
  • The ability to speed-dial the frequently dialed numbers, e.g. numbers of teleconference, meeting rooms and passcodes
  • Click to Call from Kerio Connect client, Google Chrome & Firefox

Call Routing

  • Ring groups that send an inbound call to all extensions in a department
  • Call forwarding, that routes calls to users’ offices, mobile phones and other devices
  • Distinctive ringtones for local, external and ring group numbers
  • Customized call-queue audio messaging and auto routing of calls
  • Call forwarding / Find Me that forwards calls to an office extension until the call recipient is located
  • Kerio Operator Softphone that allows users to make and receive office calls from iOS and Android devices

Call Handling

  • Auto attendant to automatically answer incoming calls with custom greetings
  • Administrator-defined rules and menu structures — including out-of-office hours and holidays
  • Call pickup that allows designated users to pick up calls to another user’s phone
  • Directed call pickup makes it possible to answer calls on a specific extension
  • Group paging that activates the loudspeakers in nearby desktop phones
  • Busy Lamp Field (BLF) support that allows users to monitor phone line status on their office phones
  • Call monitoring allows users with an access code to participate in active calls


  • Password-guessing protection that blocks IP addresses after a specified number of failed login attempts
  • Anomalous behavior detection that alerts administrators to call durations and volumes that are outside limits
  • Encrypt calls on SIP phones that support Secure SIP

Phone and Voicemail Capabilities Users Love

Your users will love Kerio Operator convenience:

  • Turn users’ mobile phone into virtual office phones with Operator’s Apple iOS/Android mobile app. Make and receive calls to and from your office extension right from your mobile phone.
  • The ability to cover for coworkers and answer their calls
  • Automatic voicemail recordings via email
  • Make calls and automatically log call time from within

Easy to Administer

Deploy, configure and administer Kerio Operator in a flash — without sacrificing functionality. Unlike traditional phone systems that require specialized technicians, Kerio Operator can be managed by your network administrator. And when it comes to ease of configuration, automatic phone provisioning and remote, tablet-friendly administration, Kerio Operator is second to none.

Uncompromised Security

Phone system abuse can cost big money and go undetected until you get your bill. Not so with Kerio Operator. Its advanced security technologies keep telephone hackers out, prevent misuse and ensure the privacy of your users and those they call. Kerio Operator continually monitors for anomalous behavior, detects and prevents break-in attempts and supports call encryption.


Serious Cost Savings

Kerio Operator makes financial sense. Walk away from your traditional phone service, expensive PBX and specialized phone technician — and embrace Kerio Operator.

Your phone system will no longer require specialized telephony skills. With Kerio’s legendary ease of use and instant setup, management overhead drops dramatically while your users enjoy powerful new features.

Flexible Deployment Options for any IT environment

With three different deployment options, Kerio Operator works comfortably in your existing IT environment — whatever your needs. Our performance-optimized Kerio Operator Box hardware appliance offers turnkey convenience. Our software appliance lets you choose your hardware. And our pre-configured virtual appliance drops right into your existing VMware infrastructure.


Case Study: Jacobs Media

When Sandy Griffin, Chief Engineer at Jacobs Media, received a quote for $1,400 (minimum) simply to upgrade to the latest version of their Bell South telecommunications system, he knew it was time for a change. Jacobs Media is the team behind three major radio stations in Atlanta, GA.